HSX Forum

Feedback & Support

Saturday's Glitch

Posted by: The HSX Team (a.k.a The_HSX_Team) on Oct 04, 11:06

We're still attempting to get things back to normal after yesterday's glitch... but unfortunately we may have to handle many of the problems on a case-by-case basis at this point.  Please send us information on problems with your portfolio to support@hsx.com -- as much detail as possible please. 

We may not be able to always restore your overall gain statistics in a position, but we can make sure your overall networth and cash balances are correct and in the worst case, zero your gain-loss stats on a position (rather than having erroneous losses displayed). 

The problem occured during unrelated upgrades to the site... which clearly didn't end up being unrelated or upgrades :(   We'll definitely take a step back on future site changes to first add better systems for recovering from glitches, hacks and anything else that might go bump in the night. 

Thank you.





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