As with any new software this is always bugs. And many people don't like change. I am sure they will do what they feel is best for their site and for the enjoyment of traders. It just takes a little time to get the bugs out.
Maybe they could post a message [weekly?] stating:
"We are are aware of the problems and are working on them. We appreciate your patience and understanding. Please don't inundate the boards with questions and comments regarding the details; they take up valuable time we could be spending fixing bigger issues. At some point, in the near future, once the major problems are resolved, we will look into enhancing your trading experience by adding new and returning beloved features. We understand your frustration; we are working to make HSX the best it has ever been."