Feedback & Support

Something wrong with Distant DISTN buy price & mkt price today. Caused a ~$500k shift in holding from reset. Pls check & correct. Tallwonder Aug 30, 07:50

Same problem with MAMI3. This time I'm sure its Buy Price being lower by $12-13 as I ws tracking this. Its the same for both. Pls correct. {nm} Tallwonder Aug 30, 08:00

As in actual buy price ought to be lower for both at least for me. May've happened to others too. You can check vs actual purchase history Tallwonder Aug 30, 08:06

They're falling now & I'm not selling 'em (& taking further loss) in case you can't return my capital if I do {nm} Tallwonder Aug 30, 08:18

Can someone pls respond? The Trade history shows price as it should be but the price in Port/Daily gain is different {nm} Tallwonder Aug 30, 10:07

Please copy and paste your entire trade history for DISTN and MAMI3 to support, thanks. {nm} Antibody Aug 30, 10:37

I tried posting trade history here, got gdpr/error message, maybe its too long? Not even allowing 1 line. In brief Tallwonder Aug 30, 12:49

Sorry, I meant send it to support@hsx.com Antibody Aug 30, 13:58

Nothing wrong in the system, DISTN opened today HIGHER than yesterday's close. {nm} Antibody Aug 30, 10:34

Did it go to $28+? Today? Ever? It didn't even cross $19. How'd (lets forget Why) I buy it at $28.55 then supposedly? {nm} Tallwonder Aug 30, 12:52

$19 today ie, as the Buy happened today. Also supposedly bought MAMI3 today at $39.09 when it didn't cross even $29 today {nm} Tallwonder Aug 30, 12:55

Am selling them off at a supposed loss assuming you can (& will) still credit back the difference on today's buy trades {nm} Tallwonder Aug 30, 13:56

If the Trade History is correct, then you didn't actually suffer any real loss. It's a display issue based on a presumably wrong Avg. Paid. {nm} Antibody Aug 30, 14:16

As long as it gets corrected at some pt & I get the ~1m back in port one way or another am ok with whatever occured {nm} Tallwonder Aug 30, 14:32

Hasn't corrected yet btw, if it doesn't happen by midnight it's kind of hard to track when I get an extra 1m back in Port if at all {nm} Tallwonder Aug 30, 19:56

The remarkable thing is that the system works as well as it does.Delta House salutes Antibody and the others responsible for that success{nm SenJohnBlutarsky Sep 01, 15:11